Refund policy

Our products are food, so we can't take them back once they reach you in good condition. But if something is wrong from our side, we will make it right.

IN SHORT

  • Damaged, wrong or missing item? Tell us within 24 hours of delivery → replacement or full refun
  • Problem found after opening? Tell us as soon as you notice → we check and make it right
  •  Changed your mind? Sorry — we can't take back food
  • Want to cancel? Free, any time before we ship

1. What we can't take back

We can't accept returns or exchanges if you changed your mind, ordered the wrong item, or no longer need it. For hygiene and safety, food delivered in good condition is final sale.

2. Damaged, wrong or missing items

Contact us within 24 hours of delivery and send:

  • your order number
  • photos of the outer box, the shipping label and the product
  • a short video showing the problem (an unboxing video helps the most)

Please keep the product and packaging until we have checked your claim. Claims for transit damage, wrong or missing items reported after 24 hours may not be accepted, because we can no longer check them with the courier.

3. Problem found after opening

If you open a pack and something isn't right — an unusual smell or taste, insects, or anything unexpected — stop using it and tell us as soon as you notice, before the best-before date. Send photos, a video, and the batch number printed on the pack.

4. What happens next

  • We reply within 2 working days.
  • If your claim is approved, you choose: a replacement of the same product, or a full refund (including any shipping you paid). If you prefer, we can give store credit instead.
  • If the product is out of stock, we will refund you

We may not approve a claim if the product was used up, stored wrongly, or damaged after delivery, or if there isn't enough proof to check the problem.

5. Late delivery

If your order hasn't arrived within the delivery time in our Shipping Policy, contact us. You can wait while we chase the courier, or cancel and get a full refund. If you cancel, please refuse the parcel if it turns up later.

This doesn't apply if the delay was caused by a wrong address, no one being available, or events outside anyone's control such as floods or strikes.

6. Cancelling an order

  • Before we ship: If you want to cancel, minimal cancellation charges may apply. Just call, WhatsApp or email us.
  • After we ship: the order can't be cancelled.
  • If we cancel (for example, item out of stock, we can't deliver to your PIN code, a pricing mistake, or a suspected fake order): we will tell you.

7. How refunds are paid

  • Prepaid orders: back to your original payment method within 5–7 working days of approval.
  • COD orders: to your bank account or UPI ID — we will ask you for it.
  • Your bank may take a few extra days to show the money.

This policy does not take away any of your rights under Indian consumer law.

Contact us

Welly Belly (a brand of Essential Agrofoods India Pvt. Ltd.)
Vrindavan, Near IDBI Bank, Civil Lines, Raipur, Chhattisgarh – 492001
Email: sales@essentialagrofoods.com
Phone / WhatsApp: +91 92293 39012
Please mention your order number so we can help faster.