Shipping policy

How much shipping costs, when we send your order, and when it will reach you.

IN SHORT

  • Free shipping on prepaid orders of ₹499 or more
  •  ₹80 shipping on prepaid orders below ₹499
  • ₹150 extra for Cash on Delivery (COD), on any order value
  • Dispatch: 2–4 working days  |  Delivery: 5–7 working days after dispatch

1. Shipping charges

  • Prepaid orders of ₹499 or more: free shipping.
  • Prepaid orders below ₹499: ₹80. 
  • Cash on Delivery: ₹150 on every COD order, on top of any shipping charge.

You will see every charge before you pay. Nothing is added after checkout.

2. When we ship

  • We pack and ship Monday to Friday, 10 AM to 6 PM, except public holidays.
  • Orders placed after hours or on weekends are packed the next working day.
  • Items in stock are dispatched within 2–4 working days.
  • If something is out of stock, we will tell you before we ship.

3. When it will reach you

We deliver pincodes across India which are serviceable by our delivery partners. Most orders arrive 5–7 working days after dispatch. You will get a tracking link SMS, WhatsApp or email.

Remote PIN codes, festivals, bad weather or courier rush can add a few days.

4. Your address

  • Please enter your full address, correct PIN code and a working phone number.
  • If our couriers don't deliver to your PIN code, we will ask for another address. If that's not possible, we will cancel the order and refund you in full.
  • One order goes to one address. To send to different addresses, place separate orders.

5. More than one box

Sometimes your order may come in more than one parcel. That's normal — the rest is on its way.

6. Couriers and delivery attempts

We use trusted courier partners, the courier may try to deliver more than once, so please keep your phone reachable.

If a prepaid parcel comes back to us because the address was wrong, no one was available, or it was refused, we will contact you. We can re-send it (extra shipping may apply).

7. Damaged parcel

If the box looks damaged, take photos or a video of the outer box, the shipping label and the product. Tell us within 24 hours of delivery. See our Refund & Replacement Policy for what happens next.

8. Late or lost parcel

Contact us with your order number. We will chase the courier for you. If your order is late, you can also choose to cancel it for a full refund — see our Refund & Replacement Policy.

Contact us

Welly Belly (a brand of Essential Agrofoods India Pvt. Ltd.)
Vrindavan, Near IDBI Bank, Civil Lines, Raipur, Chhattisgarh – 492001
Email: sales@essentialagrofoods.com
Phone / WhatsApp: +91 92293 39012